IT Service Coordinator

Location: Oshkosh, WI           Department: IT           Type: Full Time           Min. Experience: Mid Level

We are currently seeking an IT Service Coordinator for the Fox Valley. This is the perfect opportunity for an individual who has excellent customer service, organization, and enough technical know-how required to prioritize various technical projects, alerts and customer reported issues.

In this role, you'll:

• Respond to incoming requests received from emails and phone calls and create electronic service tickets as requested by clients and internal personnel.
• Prioritize, assign, and schedule service tickets and project work to appropriate technical resources, considering geographic location and skills and knowledge, maximizing productivity.
• Ensure Service Level Agreements and response times are met.
• Perform initial troubleshooting steps over the phone and document results.
• Communicate and follow-up with clients on technical resource availability and scheduling.
• Communicate with Client Managers and management regarding any client situation outside normal services ie complaints, change of contacts or other business structure.
• Work with technical resources and the IT Procurement Specialist to order parts or equipment required to fulfill service requests.
• Facilitate warranty parts replacement / return.
• Monitor and verify the accuracy of ticket time entries.
• Create service invoices based on ticket time entries.
• Utilize software to produce reports and other information as requested internally and externally.
• Contribute accurate, meaningful data to internally used CRM, PSA and other software products.
• Other duties as assigned.

To be successful in this role, you'll need:

• Associate Degree in an IT related discipline and/or equivalent experience in a similar role (5 + preferred).
• Excellent customer service and communication skills, both written and verbal.
• Ability to learn and utilize various software packages.
• Ability to thrive in a fast-paced environment and balance multiple priorities.
• Strong focus and attention to detail.
• Ability to be assertive and direct the work of others.
• Current IT Certification (A+, CCNA) preferred but not required.

For your hard work, you’ll be rewarded with:

• Comprehensive benefits package including Medical, Dental, Vision, HRA, Life, Disability, and 401(k) with Match.
• Generous time off plans, including vacation, sick, and volunteer time off.
• Our annual company picnic and holiday party.
• Ongoing opportunities for continued education and training through Rhyme sponsored programs.
• A team of talented co-workers who support your efforts and care about your accomplishments.

We offer the finest on-going training programs in the industry and are committed to the growth of our people.

Please send inquiries and resumes to careers@rhymebiz.com

Apply Now!

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