Systems Engineer

Role: The IT Systems Engineer is responsible for helping our clients succeed through proper analysis, planning, implementing, configuring, administering, troubleshooting and maintaining of their IT Environment. The IT Systems Engineer is also responsible for providing network infrastructure related pre/post sales technical support to sales department.


  • Perform remote and onsite service calls
  • Perform the Implementation, Configuration, and Administration of:
    • Security Appliances including Meraki, Sonicwall, Cisco ASA and Barracuda
    • Wireless Networks
    • Virtual Private Networking including SSL, IPSEC Remote Access and Site to Site VPNs
    • Microsoft Server Operating Systems 2008 – 2012R2 and newer including Small Business Editions
    • Microsoft Server Applications including SQL 2005-2014, Exchange 2007-2016,
      SharePoint Services 2.0 through 2010, and newer
    • Microsoft Cloud Services
    • VMWare Data Center Virtualization Products
    • Symantec Endpoint Protection Suites, Backup Exec and System Recovery
    • Trend Micro Worry Free Business Security Editions
    • Microsoft Windows Vista – Microsoft Windows 10 and newer operating systems
    • Common accounting and line of business applications including QuickBooks and Sage
  • Perform Malware identification and removal including manual methods
  • Provide network infrastructure pre and post sales technical support to sales staff including attendance of client meetings if required
  • Listen, learn, and consult on network infrastructure related changes that may benefit the client including solution design, proposal generation and presentation
  • Provide training to clients and Rhyme on applicable products or technologies
  • Duties as assigned
  • Maximize client PC and network infrastructure uptime utilizing industry standard best practices
  • Maintain up to date knowledge through vendor led training and self-study


Desirable traits include experience and working knowledge of small business network administration including: cabling and communication infrastructure, power requirements, switching, routing, firewall, endpoint and server security solutions, desktop and server operating systems, network and database applications, disaster recovery planning and restoration for 1-100 computer networks. Must embrace continuing education to reach and maintain high levels of personal and professional success. Proficiency in basic math, written & oral communications and Microsoft Office are required. Certifications such as MCSE, MCITP, Comptia A+, Net+, CCNA are desired.

  • Knowledge and use of:
    • Internet Protocol (IP) addressing
    • Microsoft Desktop and Network Operating Systems
    • Microsoft Server Applications
    • Virtualization
    • Common Backup and Network Utility Applications from partners
    • Common Security Applications from partners
    • Simple Mail Transfer Protocol (SMTP)
    • Domain Name System (DNS)
    • Server Message Block/ Common Internet File System (SMB/CIFS)
    • Redundant Array of Inexpensive Disks (RAID)
    • Command line troubleshooting tools
    • Packet capturing tools

This is an opportunity for the right person to grow with an exciting company on a mission to provide the best Client experience by having the best people.

We are currently interviewing for positions in Madison and Janesville.

Please send inquiries and resumes to 

Apply Now!

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