CAREERS

CUSTOMER SERVICE ADMINISTRATOR

We are looking for a dedicated and organized Customer Service Administrator to join our team. In this role, you will be the first point of contact for customer inquiries, handling a variety of administrative tasks, and ensuring our customers' needs are met efficiently and professionally.

The Customer Service Administrator will play a key role in supporting our customer service department. This position involves interacting with customers, handling inquiries, and providing administrative support to ensure smooth operations. The ideal candidate will be detail-oriented, proactive, and have a passion for helping others.

BENEFITS:

• 8 hours of paid time off to volunteer in your community.
• Tuition reimbursement program - didn't finish college or want to go back to further your education, Rhyme will help with $5k covered per calendar year.
• Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
• Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
• Rhyme University Training and onboarding plans to prepare you for success.
• A team of talented coworkers who support your efforts and care about your accomplishments.
• Opportunities for professional growth and development

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Process customer orders, returns, and exchanges, ensuring accuracy and efficiency
• Maintain customer records in our CRM system and update information as necessary
• Resolve customer issues and complaints, escalating when needed
• Assist with product information, shipping inquiries, and tracking
• Provide administrative support to the customer service team, including scheduling and coordination of appointments
• Ensure all customer interactions are documented and follow-up actions are completed
• Support with generating customer reports and managing databases
• Handle any other tasks as required to support the customer service function

EXPERIENCE:

• High school diploma or equivalent; college degree preferred
• Proven experience in customer service or administrative support (1-2 years preferred)
• Strong communication skills, both written and verbal
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office Suite and CRM systems (experience with [specific software] is a plus)
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Problem-solving skills and a positive, customer-first attitude
• Ability to work independently and as part of a team