MANAGED IT

Supporting and managing your own network is challenging. In-house staff can be costly and have limited resources and expertise – leaving your business vulnerable. Rhyme Managed IT eliminates the need to have an IT person on staff – we are your IT support. Check out our Managed IT Playlist on YouTube where we discuss the most important topics on IT and Managed Services Providers (MSP's).

Managed IT support from a team of IT professionals

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Your Technology, We’ve Got IT Covered

All aspects of your network are covered: strategy, vendor management, security, networking, data protection and user support. We provide the attention your network needs, and as a result it will reach the peak efficiency and reliability levels to keep your business running 24/7.

Find out if Rhyme Managed IT Services are right for you

LEARNING YOUR BUSINESS

We know technology can be costly and complex, and we want to make sure you get a return on your investment. The first step when meeting with you is getting to know you and your business. This is the most important step in our process. Your business drives the technology we recommend–not the other way around.

ON-SITE ASSESSMENT

Once we get to know you and your business, our trained technicians will come on site to perform a technical assessment. Our engineers will take that assessment and develop a solution that stabilizes your environment.

IMPLEMENT & COLLABORATE

We’ll implement our recommendations and take on the risk of your network operations. Then the real work begins: your business and Rhyme’s team of experts collaborating on how we can make your business even more efficient.

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Strategy

Vendor Management
Budgeting and Lifecycle Management
Quarterly Business Reviews

Server

24/7 Advanced Performance Monitoring
Server Configuration Management
Key Application Maintenance
Microsoft and 3^rd Party Patch Management
Real Time Server Optimization
Scheduled Preventative Maintenance

Desktop

24/7 Advanced Performance Monitoring
Workstation Configuration Management
Microsoft and 3^rd Party Patch Management
Real Time Workstation Optimization
Scheduled Preventative Maintenance

Network

Firewall Management and Maintenance
Router and Switch Performance Monitoring
Regular Vulnerability Scan and Report

Security

Anti-Virus Monitoring and Management
Anti-Spam Monitoring and Management
Regular Vulnerability Scan and Report

Backup

Backup Deployment and Configuration
Backup Performance Monitoring
Backup Software Updates
Scheduled Backup Jobs
Data Center Replication and Disaster Recovery Planning

Support

Unlimited Network and End-User Support
End-User Training
Onsite Project and Repair

The Complete Guide to IT Services

This guide offers a greater understanding of IT services, including the different models of Managed IT support in the marketplace, defining what a Managed Service Provider (MSP) does and what to look for in choosing an MSP to partner with, how to determine your needs through an IT Assessment, Managed IT pricing options and more. With this guide, you will be better armed when making the decisions with your next technology investment.

IT Buying Guide

4 BENEFITS OF A RHYME IT SOLUTION

One Invoice

A single monthly fee gets you a complete IT solution, that’s focused on issue avoidance and service optimization rather than “fighting fires” – the result is minimized risk, data theft, and productivity loss. We provide a complete technology plan and a live-answer, 2-ring response you deserve.

Upgrades

We’ll bring your technology environment up-to-date and keep it top-notch with regular audits. When your technology needs updating, usually around the third year, we’ll do a refresh without a major impact to your monthly spend.

Predictable Budget

Every month, you can expect a fixed monthly spend for your technology and support. No hidden extras. No nickel-and-dime invoices.

Improved Network Security

Outdated hardware and software could leave you open to security threats. New IT Hardware typically means better security reducing potential downtimes caused from network infiltration.

135 years of providing solutions for our loyal customers

This is the 2nd lease I have entered into with Rhyme – the reason I stayed with Rhyme a 2nd time is that I have always experienced only the best of customer service with your company. Your technicians are wonderful and your customer service reps are easy and delightful to work with!

– Bricklayers and Allied Craftworkers

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10 out of 10, AS ALWAYS! Your company gets to the church as quickly as they can – are efficient in their diagnosis, and repairs or cleans whatever the issue may be. Our Technician was excellent. 10+ for sure!

– Atonement Lutheran Church

MEET THE IT TEAM

JAKE SCHNEIDER

Director of IT

MEET JAKE

Jake has a diverse educational background with Associate degrees in Music & Recording Technology and Electrical Engineering Technology, and a Bachelor's in Information & Communication Technology. His ability to learn new technologies led him to an IT Services Engineer role in 2008. He quickly moved into a leadership role, becoming our IT Service Manager in 2011. Today, as our Director of IT, Jake provides the strategic leadership for Rhyme IT. When he's not busy being the IT guru at the office or studying for his next cert, you can find him cruising around the state on his motorcycle and listening to live music.

BRENDA KOWENSTROT

IT Services Manager

MEET BRENDA

Brenda started in the IT field in 1999 as an intern and has had many roles in the past 22+ years. From building servers and computers to helping startup new IT environments to managing various VoIP systems - there isn't much she hasn't done! She has an impressive educational background in Programming, Network Administration, and IT Security. In her role at Rhyme, Brenda helps with onboarding new customers to Rhyme. This involves gathering data about the company to make their IT management as flawless as possible. Outside of work, she loves to travel, hike, and spend time with family, especially her furry pal, Thor.

CHRIS WILKUM

IT Services Engineer

MEET CHRIS

Chris has been working in the IT industry, primarily in the public sector, since 2004. He has a Network Administration degree from Fox Valley Technical College and has earned numerous industry certifications. As an IT Services Engineer at Rhyme, Chris provides our clients with extraordinary customer service and makes sure their IT needs are being met. Chris played hockey for 18 years and now loves to go camping and spend time outdoors with his two children.

SCOTT DORMAN

IT Services Technician

MEET SCOTT

Before joining Rhyme in Client IT Services, Scott owned his own Computer Service company called SDorman Computer Services. He has over 20 years' experience helping clients with their computer, printer, and network issues and setting up and deploying new PCs and Laptops. Scott is an Army Veteran and is on the Board for Miss Wisconsin, an organization that provides scholarship assistance to young women. You can find him every June at the Miss Wisconsin Scholarship Pageant in Oshkosh—not competing but as a judge.

LORI BINNER

IT Service Coordinator

MEET LORI

Lori has over 35 years of experience in the industry, holding both networking and email administrator positions. Other areas of experience include user and helpdesk support, Office 365 administration, and server and PC support. In her role at Rhyme, Lori provides the best possible IT customer service experience to our clients in a timely and caring manner. Outside of the office, Lori enjoys spending time with family and friends, checking out hiking trails in Wisconsin, and working on various crafting and sewing projects.

SUE PILZ

IT Procurement Specialist

MEET SUE

Sue started in the Document Imaging industry in 2001 as a Service Dispatcher. She had multiple roles in Accounts Payable, Receivable, and Office Management. When Sue joined Rhyme in 2015, she joined our IT Team on the Administrative side of things. Sue does all the order processing for the IT Department including researching products, invoicing, software renewals, and backup dispatching when needed. Sue is part of a very musical family who loves attending shows and her favorite hobby is photography, say "cheese"!

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Ready to take the next step?

Contact Sales to start the discussion on your needs and finding out if Rhyme Managed IT is the right fit for you. Meet Joe, our IT Client Manager, on our YouTube Meet The Team Series.

Contact Sales