RHYME TECHNICIANS RECOGNIZED FOR SERVICE EXCELLENCE BY BEI IN 2021
In the highly competitive Office Technology market this award stands apart from the rest because it is awarded to dealerships based on uniform criteria designed to identify achievement in a variety of key customer facing service metrics.
The Office Technology Service Excellence Award from BEI Services Inc. is determined through committing to a full audit of individual technicians and overall service department performance by BEI Services Inc., the nation’s only unbiased source of service and equipment benchmarking. Only companies that have a proven track record of service excellence in areas that relate directly to customer service, machine performance and overall Service Department efficiency are awarded.
Performance is measured in 11 different service performance areas, centered on analytics and unbiased benchmarks for service excellence that must be obtained. Both current and historical service and equipment performance data is collected to continually monitor and ensure that the customer experience is consistent.
What this means for you as our customer is that you can be confident that our Service Department will:
- Be courteous and professional.
- Reduce the number of return visits and lower service costs.
- Be stocked with the right parts through improved inventory to ensure machines are fixed the first time, allowing for maximum up time.
- Monitor and grade our technician’s performance in 11 different service performance areas.
- Meet and exceed efficiency goals.
- Invest in the ongoing development and training of Service Management staff as well as Technicians.
Within our Service team, we had 8 individual award recipients of the Office Technology Service Award:
- 4 Service Technicians achieved the Diamond Level
- 3 Service Technicians achieved the Platinum Level
- 1 Service Technicians achieved the Gold Level
If you have a positive experience with a Rhyme Service Professional, tell your story on Google and be entered to win a $100 gift card:
Congratulations to our team of Service Technicians, eight of whom are recipients of the prestigious Office Technology Service Excellence Award. Their commitment to success brings success to our vendors, clients and communities.
