Rhyme Technicians Recognized for Service Excellence in 2019

One of Rhyme’s core values is excellence—to believe in what you do and be the best at it. We are proud to have a team of service professionals that prioritize customer satisfaction every day. Due to their hard work, Rhyme’s service professionals were recognized with the

Office Technology Service Excellence Award

from BEI Services Inc. This award is determined through committing to a full audit of individual technicians and overall service department performance by BEI Services Inc., the nation’s only unbiased source of service and equipment benchmarking. Only companies that have a proven track record of service excellence in areas that relate directly to customer service, machine performance and overall Service Department efficiency are awarded.  

Within our Service team, we had 16 individual award recipients of the Office Technology Service Award:

  • 10 Service Technicians achieved the Diamond Level
  • 3 Service Technicians achieved the Platinum Level
  • 3 Service Technicians achieved the Gold Level

https://www.rhymebiz.com/sites/rhymebiz.com/assets/images/Newsroom/BEIAward2019.jpg

Performance is measured in 11 different service performance areas, centered on analytics and unbiased benchmarks for service excellence that must be obtained. Both current and historical service and equipment performance data is collected to continually monitor and ensure that the customer experience is consistent.

As a customer of Rhyme you can be confident that our Service Department will provide you the following:

  • Maximum up time for your machine(s)
  • Quality service calls performed by highly trained technicians
  • Technicians stocked with the right parts to ensure machines are fixed the first time
  • Professional and courteous staff you can trust to deliver on commitments
  • Higher performance standards that lead to lower service costs
  • 100% satisfaction in our products and services

If you have a positive experience with a Rhyme Service Professional, tell your story at:

Facebook Reviews

Congratulations to our team of Service Technicians, sixteen of whom are recipients of the prestigious Office Technology Service Excellence Award. Their commitment to success brings success to our vendors, clients and communities.

All News Items

Rhyme Events

12th Annual SEMGC
Saturday, September 12, 2020.

All Events>>

Recent Blog Posts 

7 Ways To Spice Up Any Office Space

These seven tips will help spice up any workspace and bypass the winter blues (and greys).

Learn More

Label Printing How-To Guide

Using the correct labels for your device and avoiding common mistakes will increase your workflow and prevent service calls and repairs to your device due to improper use and materials.

Read More

PaperCut Mobility Print

The new, free, Google Cloud Print alternative & Bring Your Own Device (BYOD) Solution from PaperCut. Join over 10 million people happily using Mobility Print all over the world — from schools to law firms to large enterprise businesses.

Read More