Rhyme Technicians Recognized for Service Excellence in 2019
One of Rhyme’s core values is excellence—to believe in what you do and be the best at it. We are proud to have a team of service professionals that prioritize customer satisfaction every day. Due to their hard work, Rhyme’s service professionals were recognized with the
Office Technology Service Excellence Award
from BEI Services Inc. This award is determined through committing to a full audit of individual technicians and overall service department performance by BEI Services Inc., the nation’s only unbiased source of service and equipment benchmarking. Only companies that have a proven track record of service excellence in areas that relate directly to customer service, machine performance and overall Service Department efficiency are awarded.Â
Within our Service team, we had 16 individual award recipients of the Office Technology Service Award:
- 10 Service Technicians achieved the Diamond Level
- 3 Service Technicians achieved the Platinum Level
- 3 Service Technicians achieved the Gold Level
Performance is measured in 11 different service performance areas, centered on analytics and unbiased benchmarks for service excellence that must be obtained. Both current and historical service and equipment performance data is collected to continually monitor and ensure that the customer experience is consistent.
As a customer of Rhyme you can be confident that our Service Department will provide you the following:
- Maximum up time for your machine(s)
- Quality service calls performed by highly trained technicians
- Technicians stocked with the right parts to ensure machines are fixed the first time
- Professional and courteous staff you can trust to deliver on commitments
- Higher performance standards that lead to lower service costs
- 100% satisfaction in our products and services
If you have a positive experience with a Rhyme Service Professional, tell your story at:
Congratulations to our team of Service Technicians, sixteen of whom are recipients of the prestigious Office Technology Service Excellence Award. Their commitment to success brings success to our vendors, clients and communities.
