When work happens everywhere—across offices, homes, and on the go—your phone system should be just as versatile as your team. If you're still using a traditional PBX (Private Branch Exchange) system, you might be missing out on the flexibility, scalability, and cost-efficiency that cloud-based VoIP (Voice over Internet Protocol) systems can offer.
In this blog, we’ll explore the differences between PBX and VoIP, the benefits of moving your phone system to the cloud, and why our team at Rhyme chose Elevate for our own VoIP solution.
Understanding the Basics: PBX vs. VoIP
What is PBX?
PBX stands for Private Branch Exchange. It’s a traditional phone system commonly used in office environments to route internal and external calls through physical phone lines and on-site hardware.
Here are a few things to keep in mind about PBX systems:
- Requires a significant upfront investment in hardware
- Needs regular maintenance and IT support
- Scaling often involves installing new phone lines and equipment
- Limited mobility — using your number outside the office typically requires call forwarding
While PBX systems have served businesses for decades, their physical infrastructure and maintenance needs can make them more difficult (and expensive) to adapt as your business grows or changes. On top of that, many carriers are phasing out traditional phone lines and several manufacturers have announced end-of-life plans for legacy PBX systems, which means long-term support and compatibility will become increasingly limited.
What is VoIP?
VoIP stands for Voice over Internet Protocol. Rather than relying on physical landlines, VoIP uses your internet connection to handle phone calls and other communication tools.
What makes VoIP stand out:
- Minimal hardware — works with most modern devices
- Lower upfront costs and predictable monthly pricing
- Easier to scale and customize as your team grows
- Supports remote work — use your phone number anywhere with internet access
- Often includes extras like video conferencing, team chat, mobile apps, and more
Since VoIP is cloud-based, it offers a level of flexibility and integration that PBX systems can’t easily match — especially for businesses with remote or hybrid teams.
Why More Teams Are Moving to the Cloud
For many businesses, switching to VoIP isn’t just about cost — it’s about creating a more adaptable and efficient way to communicate.
Here’s why the cloud is becoming the new standard:
- Flexibility – Your team can work from virtually anywhere
- Scalability – Easily add or remove users and features as needed
- Modern features – Go beyond voice with built-in video, chat, and mobile tools
- Simplicity – Less hardware, less maintenance, and centralized management
- Security – Cloud systems are continually updated to protect against evolving threats
Whether your team is in one office or spread across multiple locations, a cloud-based system helps everyone stay connected — without the hassle of physical infrastructure.
Why We Use Elevate at Rhyme
When we explored VoIP options, Elevate stood out for its ease of use, built-in tools, and reliable support. It brought everything we needed — phones, team chat, video meetings, mobile access — into one platform, which made daily communication simpler for our team.
We’ve had a great experience using it ourselves, and because of that, we also help other organizations get set up with Elevate when it fits their needs. The combination of straightforward setup, helpful training, and 24/7 support has made it a solid choice — both for our business and others we work with.
The way we work has changed — and phone systems need to keep up. With more remote work, flexible schedules, and mobile teams, having a system that works anywhere is more important than ever.
VoIP offers a simpler, more flexible option compared to traditional PBX systems. It’s easier to set up, easier to use, and built for how businesses communicate today.
At Rhyme, we’ve made the switch and found it’s been a great fit — and we now help others make that move when it makes sense for them, too. If you're starting to rethink your phone system, exploring cloud-based options is a good place to begin.
Looking to learn more about Elevate Phone Systems? Reach out to your local Rhyme Client Manger to learn more today! https://rhymebiz.com/Contact-Sales