Rhyme Technology Blog

January 15, 2019 @ 12:00am

Diamond Award

Here at Rhyme, when it comes to customer satisfaction, our company prides itself on being a member of a prestigious group of dealerships that have been awarded the Office Technology Service Excellence Award.  


This award is determined through committing to a full audit of individual technicians and overall service department performance by BEI Services Inc., the nation’s only unbiased source of service and equipment benchmarking. Only companies that have a proven track record of service excellence in areas that relate directly to customer service, machine performance and overall Service Department efficiency are awarded.  

Within our Service team, we had 12 individual award recipients of the Office Technology Service Award:

  • 7 Service Technicians achieved the Diamond Level
  • 3 Service Technicians achieved the Platinum Level
  • 2 Service Technicians achieved the Gold Level

BEI Award

 

Performance is measured in 11 different service performance areas, centered on analytics and unbiased benchmarks for service excellence that must be obtained. Both current and historical service and equipment performance data is collected to continually monitor and ensure that the customer experience is consistent.

As a customer of Rhyme you can be confident that our Service Department will provide you the following:

  • Maximum up time for your machine(s)
  • Quality service calls performed by highly trained technicians
  • Technicians stocked with the right parts to ensure machines are fixed the first time
  • Professional and courteous staff you can trust to deliver on commitments
  • Higher performance standards that lead to lower service costs
  • 100% satisfaction in our products and services

Congratulations to our team of Service Technicians, twelve of whom are recipients of the prestigious Office Technology Service Excellence Award. Their commitment to success brings success to our vendors, clients and communities.

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